What your uploads are used for
Drawing sets you upload, including a sheet in the free tool, are used to produce your takeoff: counts, wiring, the estimate, the proposal and the exports.
Security and privacy
Your drawings, handled plainly
Drawing sets are your clients' work and your bid. Here is what happens to them, in plain language.
Review layer
Sheets in your projects are double-checked by a review layer. The service providers involved are listed by category in the privacy policy; they process data for us under contract.
Model improvement
Drawing sets uploaded to your projects, and the takeoffs made from them, may be used to improve our model and the review layer. We never publish your drawings or show them to other customers. This is part of the standard service; larger customers can agree a different arrangement in a written contract (contact us). Sheets dropped into the free tool may be used the same way: we keep a private copy of the PDF you upload, and the result link expires after 24 hours.
Retention and deletion
Your projects stay in your account while your subscription is active, and you can delete a project or a drawing set in the app at any time. After a subscription ends, you can still view and export your work for 30 days, and your content is deleted within 90 days of cancellation; encrypted backups roll off within three months after that. To delete everything sooner, email support@instanttakeoff.ai.
Encryption
The website, the app, uploads, downloads and the API all use HTTPS (TLS 1.2 or newer), and sign-in cookies are Secure and HttpOnly. Backups are encrypted.
Who can see a project
Every project belongs to a company account, and each company's data is kept separate in the database as well as in the app, with automated tests that check the separation. Inside your company, the owner manages billing and seats, admins manage the team and the price list, and members work on projects. Removing someone ends their access at once. API keys and connected AI assistants act within one company and the permissions you grant.
Payments
Payments are handled by Stripe (checkout by Link). You enter card details on Stripe's checkout page, and we do not see or store card numbers.
Where data is processed
In the United States. Pages and downloads pass through our content delivery and bot-protection provider's network. Service providers we use, by category: cloud hosting and storage, email delivery, payment processing, bot protection and content delivery, and AI and machine-learning services.
Reporting a security issue
Email support@instanttakeoff.ai with "Security" in the subject. Please give us a chance to fix an issue before you share it publicly.
The full details are in the privacy policy and the terms of service.